On Wednesday, a male passenger identified as Bhusin Patnayak lodged a complaint through Indian Railways’ 139 helpline.
UPDATE – 10:12 AM, SAT – 1/7/23
New Delhi: The innocence of childhood is such that even as adults we are captivated by it from time to time, something similar happened recently on a train where a stranger and an Indian Railways official went the extra mile to get a child with his favorite toy reunion.
On Wednesday, a male passenger identified as Bhusin Patnayak lodged a complaint through Indian Railways’ 139 helpline. He told the authorities that he was traveling in a B-2 passenger car of the Secunderabad-Agartala Express (07030).
Patnayak told them that during his travels, he noticed a couple traveling with their child. The child is playing with a toy. However, the family forgot to take the toy when they got off the plane.
The passenger, noticing the child’s attachment to his toy, asked the officer if it was possible to help and return the toy to the child.
When contacted, the passenger stated that he did not know the couple and did not know their contact information.
Indian Railways officials then tracked down the location of the train and staff arrived at New Jalpaiguri station to collect toys from passengers.
Officials said finding the family’s contact details was a daunting task as the tickets were bought through the booking counter in Secunderabad.
A team was tasked with identifying reservation forms filled in seeking bookings, and after a thorough search, the slips were located and the family’s contact details were gleaned from them.
Their names were cross-checked as Mohit Rzaa and Nasreen Begum in the booking form. The family lives in the village of Qazi Gaon in the Dinajpur district of Uttar – about 20 kilometers from the Aluabari railway station.
A team of railway officials rushed to the house and handed the toys to the children.
Father and child, his toys, were touched by this sweet gesture. The child’s father even expressed his gratitude to the railway department for this kind act.
The father told officials the toy truck was very close to his children’s hearts, but they forgot it on the train. “I thought no one would make any effort for a toy. So, even though I felt sorry for my child, I didn’t make any complaints,” said Mohit, the child’s father.
